JaxChris
03-06-2010, 12:34 AM
So last Friday night I was doing my minimum monthly clean (whether used or not in that month it happens around the last/first day of every month).
I dropped my mag, cleared the chamber, locked the slide back, activated the takedown lever, pulled back the slide and rode it forward. Next thing I pulled the trigger and as I pushed the slide forward to remove it I heard pop or snap sound.
I didn't pay much attention to it at that moment and went about my cleaning. After I finished cleaning I put the weapon back together and the slide is giving me trouble going back all the way. I finally get it to go back and get it together. Then I move to function check and find the weapon won't cock. Fuck.
The striker indicator won't poke out when racking the slide and it won't dry fire. The weapon is dead. Springfield is a 9-5 M-F kind of place, so I'll have to call Monday.
Monday comes around and I call Springfield. I get someone within 15 secs of getting past the menu prompts on the phone system. I explain the issue and they say to send it in and they'll take care of it. Within 2 minutes they had a prepaid Fedex overnight label in my email. Then they tell me to put a letter in the box explaining the issue, note my serial number, my name, address, and phone number. I'm working and won't be able to get away before the depot closes (must bring it to a UPS/Fedex depot for individuals to send firearms and/or ammo). I'll drop it off tomorrow on the way into work.
Tuesday I drop it off at Fedex on my lunch break around 5pm (yea, got to lunch late). Wednesday I check the tracking and see that has arrived. Thursday the woman wakes me at 10am (I'm off Thu/Fri/Sat's) with a package that just arrived. It's my XD45 Compact, spotlessly cleaned, repaired, and returned overnight... at a cost of $0.00!
I opened it up and found the repair report showed that the sear pin had broken and they also replaced the striker safety lever as well.
So they were fast & friendly on the phone, paid for overnight shipping both ways, didn't charge for parts or labor, they had it in their office for less than 6 hours according to the tracking numbers, and my property was gone for only 2 days. Fucking-a... you never get handed that service up front from a company across the country you talk to on the phone, especially without a fuss.
Makes me wonder just how much Springfield actually pays those Croatians for each XD if they are able to dish out that kind of expensive on servicing them. Their must be a lot of margin to play with.
Either way I'm happy. From now, I will start pulling apart the frame to knock the sweat off the sear assembly every 3 months and keep it nearly dry like everything else.
After 1 year, almost 2000 rounds down the pipe, and carrying nearly everyday in hot & humid Florida with only field stripped cleanings I will chalk this up to my fault and not a defect in SA's products.
I will still keep my XD45 Compact as my carry gun from now on, regardless what else I get down the road.
I dropped my mag, cleared the chamber, locked the slide back, activated the takedown lever, pulled back the slide and rode it forward. Next thing I pulled the trigger and as I pushed the slide forward to remove it I heard pop or snap sound.
I didn't pay much attention to it at that moment and went about my cleaning. After I finished cleaning I put the weapon back together and the slide is giving me trouble going back all the way. I finally get it to go back and get it together. Then I move to function check and find the weapon won't cock. Fuck.
The striker indicator won't poke out when racking the slide and it won't dry fire. The weapon is dead. Springfield is a 9-5 M-F kind of place, so I'll have to call Monday.
Monday comes around and I call Springfield. I get someone within 15 secs of getting past the menu prompts on the phone system. I explain the issue and they say to send it in and they'll take care of it. Within 2 minutes they had a prepaid Fedex overnight label in my email. Then they tell me to put a letter in the box explaining the issue, note my serial number, my name, address, and phone number. I'm working and won't be able to get away before the depot closes (must bring it to a UPS/Fedex depot for individuals to send firearms and/or ammo). I'll drop it off tomorrow on the way into work.
Tuesday I drop it off at Fedex on my lunch break around 5pm (yea, got to lunch late). Wednesday I check the tracking and see that has arrived. Thursday the woman wakes me at 10am (I'm off Thu/Fri/Sat's) with a package that just arrived. It's my XD45 Compact, spotlessly cleaned, repaired, and returned overnight... at a cost of $0.00!
I opened it up and found the repair report showed that the sear pin had broken and they also replaced the striker safety lever as well.
So they were fast & friendly on the phone, paid for overnight shipping both ways, didn't charge for parts or labor, they had it in their office for less than 6 hours according to the tracking numbers, and my property was gone for only 2 days. Fucking-a... you never get handed that service up front from a company across the country you talk to on the phone, especially without a fuss.
Makes me wonder just how much Springfield actually pays those Croatians for each XD if they are able to dish out that kind of expensive on servicing them. Their must be a lot of margin to play with.
Either way I'm happy. From now, I will start pulling apart the frame to knock the sweat off the sear assembly every 3 months and keep it nearly dry like everything else.
After 1 year, almost 2000 rounds down the pipe, and carrying nearly everyday in hot & humid Florida with only field stripped cleanings I will chalk this up to my fault and not a defect in SA's products.
I will still keep my XD45 Compact as my carry gun from now on, regardless what else I get down the road.